Returns & Exchanges
The Row offers complimentary returns for items in their original, unworn condition with all tags attached within 14 days of delivery. Please note that certain items, such as final sale products and intimate apparel, are not eligible for return or exchange.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Package
Place the items in their original packaging, ensuring all designer tags and authenticity cards are included to avoid processing delays.
Affix Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return shipment.
Ship and Track
Drop off your package at the designated carrier location and retain your tracking number until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing